Customer Care
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Customer Care Hours
Monday - Friday, 10:00-6:00pm EST
USA and Canada
1-800-926-6509
International
+1-952-922-1445
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Holidays (Closed):
- New Year’s Day (January 1)
- Martin Luther King’s Birthday (3rd Monday in January)
- Memorial Day (last Monday in May)
- Independence Day (July 4th)
- Labor Day (1st Monday in September)
- Thanksgiving Day (4th Thursday in November)
- Thanksgiving Friday (4th Friday in November)
- Christmas Day (December 25th)
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Shipping
Shipping information
Additional FAQs
We strive to get orders shipped out as quickly as possible and for that reason there is a very small window for us to cancel orders once they are placed on our website. If you need to cancel an order, please reach out to Customer Care (1-800-926-6509 for US and CA orders & 1-952-922-1445 for International orders) and we will do whatever we can to help you with your order.
Sometimes our confirmation emails end up in your spam or junk email folder, this should be the first place you look. If this happens you will need to make Coolibar an approved sender to your email account. If you still cannot find your email order confirmation please contact us.
In order to process your order refund faster, Coolibar is no longer accepting exchange orders. You may place a new order via our website or contact us. All returns will be credited to the original method of payment.
Yes, we issue e-gift cards at the values of: $25, $50, $100, $150, and $200. No physical gift cards are issued at this time. Find e-gift cards here