If you believe you’ve experienced a sunburn while wearing your Coolibar garment, we’re here to help. Coolibar is committed to providing reliable UPF 50+ protection, and we take concerns about our products seriously. Follow the steps below so we can investigate.
Step 1: Contact Customer Care
Please visit our Customer Care page to contact our team as soon as possible. Include your name, contact information, and a description of your concerns.
Step 2: Receive a Prepaid Shipping Label
Once we’ve collected the necessary details, we’ll provide a prepaid shipping label and instructions for returning your garment for testing.
Step 3: Testing and Investigation
Upon receiving your garment, our team will:
- Review its original testing data.
- Perform UPF testing to determine the fabric’s current level of protection.
This process helps us determine whether the garment continues to provide UPF 50+ protection as designed. Our Customer Care team will follow up with you during business hours.
Our Commitment to You
We know that many of our customers depend on our products for essential UV protection, and we take that responsibility seriously.
Your safety and trust matter to us. We’re committed to investigating your concerns thoroughly and helping you with the next steps.